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PRIVACY POLICY

Collecting Information

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At 360 Grip, your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or contact us for support.

 

What We Collect and Why

We collect different types of personal information to help us serve you better. "Personal Information" refers to any data that can be used to identify you as an individual.

 

1. Device Information

What we collect:

  • Web browser version

  • IP address

  • Time zone

  • Cookie data

  • Pages or products you view

  • Search terms

  • How you interact with our site

Why we collect it:
To ensure our website displays correctly and functions properly, and to understand how visitors use our site so we can improve your experience.

How we collect it:
Automatically through tools like cookies, log files, tags, web beacons, and pixels when you visit our site.

Who we share it with:
This information may be shared with our e-commerce provider, Shopify, to support site functionality and analytics.

 

2. Order Information

What we collect:

  • Name

  • Billing and shipping address

  • Payment information (including credit card details)

  • Email address

  • Phone number

Why we collect it:
To fulfill your order, process payments, arrange shipping, send order confirmations and invoices, communicate with you, detect fraud, and—if you’ve opted in—send you product updates or promotions.

How we collect it:
Directly from you when you place an order or enter your details at checkout.

Who we share it with:
We share this information with Shopify to power our online store and facilitate order processing.

 

3. Customer Support Information

What we collect:

  • Name

  • Contact details (email, phone number)

  • Order-related information (billing/shipping address, payment info)

Why we collect it:
To respond to your inquiries, resolve issues, and provide a smooth customer service experience.

How we collect it:
Directly from you when you reach out to our support team.

 

Your Privacy, Your Control

We respect your right to control your personal information. If you have questions, would like to access or update your data, or wish to opt out of marketing communications, contact us at privacy@360grip.com.

PRIVACY POLICY - THE BASICS

Behavioral Advertising

At 360 Grip, we may use your personal information to provide you with targeted advertising or marketing messages we think you'll find relevant and useful.

 

How We Use Your Information for Advertising

  • We use tools like Google Analytics to better understand how customers interact with our website. Learn more about how Google uses your personal information here, and opt out of Google Analytics here.

  • We may share information about how you use our site, the products you purchase, and how you interact with our ads across the web with our advertising partners.

  • This data may be collected through cookies or similar technologies, depending on your location and consent settings.

To learn more about how targeted advertising works, visit the Network Advertising Initiative’s educational page.

 

Opting Out of Targeted Advertising

You can manage your preferences or opt out of targeted advertising using the following links:

Or, opt out of certain services through the Digital Advertising Alliance portal: http://optout.aboutads.info

 

Using Your Personal Information

We use your personal information to:

  • Process and fulfill orders

  • Handle payments

  • Arrange shipping

  • Communicate with you about your order

  • Keep you informed about new products, special offers, or updates (only if you’ve opted in)

 

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following lawful bases:

  • Your consent

  • Performance of a contract (e.g., processing your order)

  • Compliance with legal obligations

  • Protection of vital interests

  • Public interest

  • Legitimate interests, as long as these do not override your fundamental rights and freedoms

 

Data Retention

We retain your personal information for our records unless you ask us to delete it. This helps us manage returns, provide customer service, and comply with legal obligations. If you’d like your information erased, see the Your Rights section below.

 

Automated Decision-Making

If you're a resident of the EEA, you have the right to object to decisions made solely through automated processes (including profiling) that significantly affect you.

At 360 Grip, we do not use fully automated decision-making that has legal or significant effects.

However, our service provider Shopify uses limited automation to help prevent fraud:

  • Temporarily blocking IP addresses after repeated failed payment attempts (block lasts a few hours)

  • Temporarily blocking credit cards associated with flagged IPs (block lasts a few days)

These measures are in place to protect your data and prevent unauthorized transactions.

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